Microinvest has developed and implemented a quality management system to demonstrate its ability to provide consistently product that meets customer and applicable statutory and regulatory requirements, and to address customer satisfaction through the effective application of the system, including continual improvement and the prevention of nonconformity. The quality system conforms to the international standard ISO 9001:2000. CEO and CTO have established the Quality Policy (QP) paying special attention to its consistency with the Organization’s vision and mission and its appropriateness to the nature of the Organization’s business. REM has established the Quality Policy (QP) to announce that quality has highest priority among Organization’s principles and values, express our commitment to comply with all applicable requirements and our desire to continually improve the effectiveness of the quality management system. The implementation of the Quality Policy (QP) is regarded as a serious endeavour by CEO and CTO, who has undertaken all necessary planning arrangements, including establishing Quality Objectives (QO) and developing the entire QMS to ensure its achievement. CEO and CTO are committed to monitor closely the implementation of the Quality Policy (QP) and will review its progress, including its continuous suitability, adequacy and effectiveness. The information relating to customer satisfaction is considered as a most important indicator of the Organization’s QMS performance. The process of collecting, processing, monitoring and analysing such information is provided. The Organization calculates the Customer Satisfaction Index which is a key element of the planning and monitoring QMS performance.